Test Genesys GCX-SCR Quiz & GCX-SCR Valid Test Dumps
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Genesys GCX-SCR Exam Syllabus Topics:
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Genesys Cloud CX: Scripting Certification Sample Questions (Q51-Q56):
NEW QUESTION # 51
A Branch Site can be converted to a Core Site when:
Answer: D
Explanation:
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
References:
* Genesys Cloud CX Site and Edge Management Documentation.
NEW QUESTION # 52
Identify the template that contains one or more visual components that you can insert into a script page.
Answer: C
Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.
NEW QUESTION # 53
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.
Answer: D
Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.
NEW QUESTION # 54
You can modify the data type of a variable once it has been created.
Answer: A
Explanation:
In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent errors that might occur if a variable's type were changed after it was already in use. Variables in Genesys Cloud CX scripting are strongly typed, meaning the type of data they hold is fixed upon their creation.
To change the type of a variable, you would need to create a new variable with the desired type and then use that instead. This ensures that the script's logic remains consistent and avoids runtime errors that could arise from unexpected data types.
This behavior is consistent with best practices in many scripting environments where strict typing is enforced to maintain stability and predictability in scripts.
For more details on variable handling in Genesys Cloud CX, you can refer to Genesys Cloud CX Scripting documentation that explicitly states these constraints to help developers write more reliable and error-free scripts.
References:
* [Genesys Cloud CX Scripting Documentation]
NEW QUESTION # 55
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.
Answer: D
Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.
NEW QUESTION # 56
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